All orders placed are treated as a contract between us and you (the customer) and subject to the terms and conditions established on this website, including this refund policy. "Cooling Off Rule" does not apply to orders made over the internet therefore we reserve the right to cancel orders. Our Terms and Conditions supersedes any conflicting term as it applies to this policy.
For refunds, a request must be initiated within 30 days of your purchase and you must have the following:
- Original packaging.
- Proof of purchase (order number).
Buyer is responsible for return shipping charges to our return address. Please consider a carrier that offers valid tracking information to ensure your package was delivered to us.
How to Initiate a Refund
In order to request a refund you need to first obtain an RMA (Return Merchandise Authorization) number. Orders that are returned without an RMA number will not be eligible for a refund. To initiate a refund, please send us an email and include the reason for return and order number.
Please note that orders in transit cannot be cancelled and a return cannot be initiated until the item has been returned and inspected.
Refund Process and Method of Refund
Once the return has been approved, you will be able to ship the item back to us for inspection. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed within 3 business days.